Eminent4U is currently on the search to offer a very exciting opportunity to become a Customer Advisor. The Successful candidate will be trained to deal with our customers who are looking to Cancel the policy and/or discuss their renewal with us. Our aim is to retain as many customers as possible whilst providing the highest level of service.
Required Skills:
- Stellar Communication
- Active Listening
- Ability to Multitask
- Team Player
- Flexibility
- KPI Management
- Positive Attitude
- Willingness to extend extra mile
- Knowledge Retention
- Attention to Detail
Job Responsibilities including but not limited to are as follows:
- Engage with the customer on the telephone, identify, listen, and resolve their issues
- Resolve the customers issues and retain the customer
- Offer additional products and services hence creating upsell opportunities
- Utilize proactive retention skills to turn requests for cancellation into upgrade and save opportunities by identifying customer needs.
- Educate customers on features, services, USP’s and product value.
- Build positive working relationships with customers for repeat businesses.
- Perform customer negotiations and reach a fair conclusion from both business and customer perspectives.
- Respond to customer queries and address service complaints in a timely manner.
- Work with the relevant people in UK team and keep them in loop, the steps taken, and the offers offered to the customer to save him/her (ask for authorization where required).
Requirements:
-Candidates must have excellent communication skills.
-Candidates must be able to handle pressure.
-Candidates must be comfortable working in UK times.
Timings: 2:00 pm till 10:30 pm ( Afternoon shift) Work Days: Monday to Friday(Alternate Saturday)
Location: PECHS Block # 6, Shahrah e Faisal.
Job Type: Full-time
Salary: Rs45,000.00 - Rs55,000.00 per month
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